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written by Diana Kander

Innovation Inspiration with Diana Kander - Creating a Culture of Innovation

You want your associates to be innovative. But how do you create a culture that encourages innovation? To start, ask yourself the following questions:

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written by Diana Kander

Innovation Inspiration with Diana Kander - Creating Value

How do you get your customers to listen? The secret is to create value for them. Yet, how is that accomplished?

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written by Diana Kander

Innovation Inspiration with Diana Kander - Overcome Fear of Failure

Today Diana discusses a common fear that paralyzes people from launching innovating pursuits – the fear of failure.

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written by Diana Kander

Innovation Inspiration with Diana Kander - Deep Questions

Deep Questions

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written by NATIONAL ASSOCIATION OF ELECTRICAL DISTRIBUTORS

Every Customer Contact is an Opportunity

Amazon has been cross-selling, up-selling, substituting and upgrading shoppers since 2006. Amazon attributes up to 35% of its revenue to cross-selling. Amazon claims that companies that up-sell and cross-sell on their site generate up to 10% additional ...

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written by Tom Naber

It's Your Business

When running a company, you have a bird’s eye view of all of its moving parts. You probably have a pretty good sense of each department, product and service. But your customers only see the external-facing part of your company. And their entire view of ...

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